Designed client + admin interfaces for a powerful data aggregation, query-building, and recommendation engine.

Depicted + documented global UI and interaction patterns for firm sites used by diverse audiences.

Researched, depicted, documented, and managed publication of a robust set of user interface/interaction guidelines.

Helped envision and illustrate future client experiences through scenarios and an experience map informed by user research.

Designed and moderated usability study, analyzed data, and reported findings.

Redesigned the UX for a major relaunch of ElsevierBI.com, a public-facing and subscriber content delivery site.

Designed interface and interactions for a free identity theft prevention service to facilitate upgrades to a paid premium service.

Developed a concept treatment and guided tour to depict key content and features of a future consumer health information website.

Designed UX, advised on content strategy, and wrote interface copy and sample content.